November 19: Perceiving and Interacting with Algorithms and Bots
Most conversational agents are driven by algorithms and bots, striving to create a satisfying user experience. Yet, it is unclear how these agents should look and act. Should they appear human in order to provide users with a natural interaction? Or, will a humanlike appearance needlessly raise their expectations or make users uncomfortable because of their eeriness? Should they be cheery or serious when providing assistance to humans? Should they express empathy to users who express problems or complaints? Answers to such questions require systematic research on the psychological effects of affordances embedded in these agents. This talk by prof. S. Shyam Sundar (Penn State) will provide a framework for conducting research with AI-driven media by invoking the speaker’s Theory of Interactive Media Effects (TIME) and discuss how the cues transmitted by such media affect user experience differently than the user actions invited by them, and provide solutions for resolving the tension between machine agency and human agency. This keynote is also part of Conversations 2019, the 3rd International Workshop on Chatbot Research, hosted by the RPA Communication and its Digital Communication Methods Lab this year.
Organizing an AI-related event at the UvA? Send the details to humane-ai[at]uva.nl